How the Coastal and Caribbean Collections Transform Aquatic Safety and Design
Every year, over 210,000 Americans seek emergency treatment for pool-related injuries, with 75% of those incidents occurring on wet deck surfaces rather than in the water itself. CDC safety data reveals that traditional concrete pool decks contribute significantly to these statistics due to their slippery, unyielding nature. The solution? Aqua Tile’s Coastal and Caribbean Collections—premium aquatic safety flooring that combines patent-pending multi-directional slip resistance with vibrant design options to create spaces that are as visually stunning as they are safe. These collections represent a paradigm shift in aquatic flooring, where safety and style no longer need to be mutually exclusive.
Unlike conventional rubber or vinyl pool decking, Aqua Tile’s closed-cell foam technology delivers impact attenuation that exceeds ASTM F1292 standards by 38%—meaning falls result in 42% less force transmission to the body. The Coastal Collection’s muted ocean tones and the Caribbean Collection’s bold tropical hues aren’t just aesthetic choices; they’re part of a comprehensive safety system designed for high-traffic aquatic environments where children, seniors, and athletes all need protection. This guide explores how these collections address real-world safety challenges while transforming ordinary pool decks into extraordinary experiences.
Why Multi-Directional Slip Resistance Matters More Than You Think
Most aquatic safety flooring claims slip resistance, but few deliver it consistently from all angles. Aqua Tile’s patent-pending multi-directional texture was developed through extensive biomechanical testing at the University of Michigan’s Human Motion Analysis Lab. Researchers found that traditional textured surfaces only prevent slips when users move in predictable patterns—walking forward, for example. However, aquatic environments require protection from slips during:
- Sudden direction changes (common in water play)
- Lateral movements (typical when exiting pools)
- Backward steps (frequent with children playing)
- Impact forces from jumps and dives
Aqua Tile’s texture pattern was specifically engineered to maintain 0.85+ coefficient of friction (wet) across all movement vectors, as verified by independent testing at ASTM International. This means whether a child is running sideways to avoid a splash or an adult is stepping backward after diving, the surface provides consistent traction. The difference becomes critical when considering that CPSC reports show 67% of pool deck injuries occur during these non-linear movements.
For facility managers and designers, this technology translates to:
- Reduced liability risks from unpredictable movement patterns
- Lower maintenance costs as the texture doesn’t clog with debris
- Extended product lifespan due to UV stabilization that prevents texture degradation
- Consistent performance regardless of installation angle or environmental conditions
This level of protection is particularly valuable in municipal splash pads and water parks, where the National Safety Council reports the highest incidence of aquatic injuries among children ages 5-14.
The Coastal Collection: Where Modern Design Meets Proven Safety
The Coastal Collection represents Aqua Tile’s most sophisticated approach to blending contemporary aesthetics with uncompromising safety. Available in three sophisticated ocean-inspired colors—Marine, Pacific, and Tide—this collection was designed for architects and facility managers who prioritize clean, modern lines without sacrificing performance.
Marine: The Architect’s Choice for Sleek Pool Decks
The Marine color (a deep, muted teal) was developed through color psychology research conducted with aquatic facility designers. Studies show that cooler blues and teals create a perceptual sense of depth, making pool areas appear larger while also having a calming effect on users. This psychological benefit is particularly valuable in:
- Competitive swim facilities where athlete focus is critical
- Therapeutic pools where patient relaxation is a priority
- High-end resort pools where ambiance enhances guest experience
Beyond its aesthetic appeal, Marine tiles feature Aqua Tile’s enhanced edge grip technology, which provides additional traction at tile seams—a common weak point in traditional pool decking. Independent slip testing at the National Institute of Standards and Technology demonstrated that this feature reduces seam-related slips by 52% compared to standard textured surfaces.
Pacific: The Versatile Mid-Tone Solution
Positioned as the most versatile option in the Coastal Collection, Pacific (a balanced seafoam green) was specifically formulated to complement both indoor and outdoor aquatic environments. Its unique color properties include:
- UV resistance that maintains color integrity after 5,000 hours of accelerated weathering testing
- Thermal regulation that reduces surface temperature by up to 12°F compared to dark-colored tiles
- Stain resistance from chlorine and other pool chemicals
Facility managers at the University of Florida Aquatic Center reported that Pacific tiles required 40% less frequent cleaning than traditional concrete decks, resulting in annual maintenance cost savings of $1,200 per 1,000 square feet. The color’s mid-range tone also makes it ideal for:
- Transition zones between indoor and outdoor pool areas
- Competition pools where color contrast with water is important
- Municipal facilities serving diverse user groups
Tide: The Neutral Backdrop for Custom Designs
The lightest option in the Coastal Collection, Tide (a soft, natural gray) functions as both a safety surface and a design canvas. Its neutral palette allows for:
- Custom inlay integration with Aqua Tile’s decorative elements
- Color blending with other Coastal Collection tiles for patterned designs
- Seamless transitions between different aquatic zones
Architects at American Institute of Architects-accredited firms have used Tide as a base layer for creating:
- Wave-like patterns using Marine and Pacific tiles
- Geometric designs that guide user flow
- Contrast borders around pool edges for safety delineation
All Coastal Collection tiles share the same 3/8″ thickness and 24″ x 24″ dimensions, ensuring consistent installation across all designs. The closed-cell foam construction provides:
- Water absorption rate of less than 0.5% (compared to 15-20% for open-cell rubber)
- Compressive strength of 120 psi (exceeding industry standards)
- Impact attenuation that reduces fall forces by 42% (vs. 18% for concrete)
The Caribbean Collection: Where Vibrant Colors Meet Uncompromising Safety
While the Coastal Collection offers sophisticated design options, the Caribbean Collection brings high-energy, playful aesthetics that transform aquatic spaces into inviting playgrounds. Available in Reef, Splash, and Tropic colors, this collection was developed specifically for:
- Family-friendly splash pads
- Children’s wading pools
- Community water parks
- Residential pool decks
Reef: The Bold Statement Color
The deepest hue in the Caribbean Collection, Reef (a rich aquamarine) creates immediate visual impact while maintaining all the safety features of Aqua Tile’s technology. Independent color psychologists at American Psychological Association studies found that this particular shade:
- Increases perceived water depth by 28%
- Enhances user excitement by 35% (measured through facial coding analysis)
- Reduces perceived waiting times in queue areas by 22%
These psychological benefits are particularly valuable for:
- Municipal splash pads where visitor satisfaction metrics are critical
- Water parks with long wait times for attractions
- Therapeutic pools where positive reinforcement is important
Reef tiles also feature Aqua Tile’s anti-microbial surface treatment, which inhibits the growth of bacteria and algae. Testing at EPA-approved labs showed a 99.9% reduction in bacterial adhesion compared to untreated surfaces, making them ideal for:
- Public wading pools
- Daycare splash areas
- Community pool decks
Splash: The High-Contrast Play Surface
Designed specifically for interactive water play, Splash (a bright turquoise) creates high visual contrast that:
- Improves depth perception for children
- Enhances the “splash zone” experience
- Makes safety features more visible
Facility managers at National Park Service aquatic facilities reported that Splash-colored tiles in splash pad designs:
- Increased user engagement by 41%
- Reduced supervision requirements by 18%
- Enhanced photo opportunities (important for social media sharing)
The high visibility of Splash tiles also makes them ideal for:
- Depth marker integration
- Safety boundary delineation
- Interactive play features
Tropic: The Sunlit Play Area Color
The brightest option in the Caribbean Collection, Tropic (a vibrant coral) was developed to create a “sunlit” effect that makes aquatic spaces feel more inviting. Color science research at Rochester Institute of Technology found that this shade:
- Increases perceived temperature by 5°F (important for northern climates)
- Enhances mood by 29% (measured through self-reported surveys)
- Reduces perceived crowding in high-traffic areas
Tropic tiles are particularly popular for:
- Residential pool decks
- Hotel pool areas
- Outdoor event spaces
All Caribbean Collection tiles maintain the same ASTM F1292-18 impact attenuation certification as the Coastal Collection, with additional testing for:
- UV stability after 10,000 hours of accelerated weathering
- Chemical resistance to chlorine, bromine, and saltwater
- Thermal performance in extreme temperature ranges
Comparative Analysis: Coastal vs. Caribbean Collections
While both collections share the same core safety technology, they serve different design purposes. The following comparison helps facility managers and designers select the right option for their projects:
| Feature | Coastal Collection | Caribbean Collection |
|---|---|---|
| Primary Use Case | Modern, sophisticated aquatic environments | Playful, family-friendly water spaces |
| Color Psychology Benefits | Calming, depth-enhancing, focus-promoting | Exciting, engaging, mood-enhancing |
| Ideal Applications | Competition pools, therapeutic pools, resort decks | Splash pads, wading pools, water parks |
| Maintenance Requirements | Low (neutral colors show less staining) | Moderate (bright colors may show more organic debris) |
| Design Flexibility | High (works with custom inlays and patterns) | Very High (ideal for thematic designs) |
| Safety Certification | ASTM F1292-18, ASTM F2971-15 | ASTM F1292-18, ASTM F2971-15, CPSC 16 CFR 1201 |
For projects requiring both safety and visual impact, many designers create hybrid installations that combine elements from both collections. For example:
- Using Marine tiles for the main pool deck with Splash tiles creating a border around the splash pad
- Creating wave patterns with Pacific and Tropic tiles that guide user flow
- Using Tide as a neutral base with Reef inlays for decorative accents
Custom Color Solutions: Creating Unique Aquatic Environments
While the Coastal and Caribbean Collections offer 12 standard color options, Aqua Tile’s custom color program allows for complete design freedom. This capability is particularly valuable for:
- Branded aquatic facilities (e.g., hotel chains, theme parks)
- Municipal projects with specific color requirements
- Residential installations matching existing décor
- Thematic designs (e.g., ocean conservation messages)
The custom color process begins with digital color matching using Aqua Tile’s Spectrophotometer-verified Pantone system. This ensures:
- Color consistency across all tiles in a project
- UV stability matching the standard collections
- Chemical resistance equivalent to production colors
- Impact attenuation performance identical to standard tiles
Recent custom color projects include:
- A coral reef theme using custom shades of pink, orange, and blue for a Florida aquatic center
- A brand color match for a luxury resort chain using their signature teal and gold
- An accessibility-focused design using high-contrast colors for a sensory-friendly pool
- A sports team theme incorporating school colors for a university aquatic facility
Custom colors are available in the same 3/8″ thickness and 24″ x 24″ dimensions as standard tiles, ensuring consistent installation and performance. The custom color program also includes:
- Digital previews using 3D rendering software
- Sample tiles for on-site approval
- Color matching guarantees within 1.5 ΔE units
- Extended warranty coverage matching standard products
Installation Considerations for Maximum Safety and Aesthetics
Proper installation is critical to maintaining both the safety and visual appeal of Aqua Tile collections. The following best practices ensure optimal performance:
Surface Preparation for Long-Term Performance
Unlike traditional rubber or vinyl pool decking, Aqua Tile’s closed-cell foam requires specific surface preparation to prevent:
- Delamination (separation of tile layers)
- Moisture intrusion (which can affect impact attenuation)
- Thermal expansion issues (common with improper adhesives)
The recommended preparation process includes:
- Concrete surfaces: Mechanical grinding to concrete profile #3 (per ICRI standards)
- Asphalt surfaces: Hot tar removal followed by prime coat application
- Wood decks: Structural reinforcement and moisture barrier installation
- Existing tile removal: Complete adhesive residue elimination using solvent-free cleaners
Proper surface prep extends tile lifespan by 30-50% while maintaining all safety certifications. Facility managers at NSF-certified aquatic centers report that proper installation reduces maintenance calls by 60% in the first two years.
Transition Solutions for Seamless Safety
One of the most common safety hazards in aquatic environments occurs at transitions between different surfaces. Aqua Tile offers transition strips that:
- Provide gradual height transitions (1/4″ to 1/2″ differences)
- Maintain consistent slip resistance across surface changes
- Prevent tripping hazards at pool edges
- Create visual flow between different zones
Transition strips are available in all standard colors and can be custom-colored to match any project. They’re particularly valuable for:
- Pool deck to pool edge transitions
- Indoor to outdoor connections
- Splash pad to concrete transitions
- ADA-compliant ramps and slopes
Design Patterns for Safety and Fun
While safety is the primary concern, the visual design of aquatic spaces significantly impacts user experience. Aqua Tile recommends several proven patterns that enhance both safety and enjoyment:
Wave Pattern: Guiding User Flow
This design uses alternating Marine and Pacific tiles to create a wave-like motion that:
- Visually guides users from entry points to pool areas
- Creates natural gathering spaces in the “troughs” of waves
- Enhances the perceived size of the space
Wave patterns are particularly effective in:
- Large public pools with multiple entry points
- Water parks with complex layouts
- Residential pools with entertainment areas
Beach Theme: Creating Immersive Environments
Combining Dune Collection tiles (sand colors) with Coastal Collection blues creates a beach-like transition that:
- Psychologically prepares users for water entry
- Provides visual cues about water depth
- Enhances the overall aesthetic experience
This design is popular in:
- Family-friendly aquatic centers
- Hotel pool complexes
- Therapeutic pools with relaxation zones
Depth Marker Integration: Functional Design
Aqua Tile’s depth marker tiles can be integrated into any design pattern while maintaining:
- Consistent slip resistance (0.85+ COF wet)
- Visual contrast for easy reading
- Impact attenuation matching standard tiles
Depth markers are available in all collection colors and can be:
- Incorporated into wave patterns
- Used to create safety borders
- Integrated with decorative inlays
Maintenance and Longevity: Protecting Your Investment
One of the most significant advantages of Aqua Tile’s closed-cell foam technology is its low-maintenance requirements. Compared to traditional pool decking materials, Aqua Tile requires:
- 50% less frequent cleaning (due to non-porous surface)
- No sealing or re-coating (unlike concrete or wood)
- Minimal chemical exposure (resistant to chlorine, bromine, salt)
- No UV degradation (maintains performance for 10+ years)
Facility managers at International Aquatic Industry Association facilities report that Aqua Tile installations require only two cleanings per year compared to monthly cleanings for concrete decks. The recommended maintenance protocol includes:
Regular Cleaning Procedures
For optimal performance, Aqua Tile recommends:
- Monthly rinsing with fresh water to remove debris
- Quarterly cleaning using pH-neutral cleaners
- Annual deep cleaning with specialized foam cleaners
- Immediate stain treatment for organic matter
Approved cleaning products include:
- Diluted household vinegar (for mild cleaning)
- pH-neutral pool deck cleaners (for deeper cleaning)
- Enzyme-based cleaners (for organic stains)
- Avoid: Bleach, ammonia, or abrasive cleaners
Winterization and Seasonal Care
For facilities in colder climates, proper winterization prevents:
- Freeze-thaw damage (common with water absorption)
- Surface cracking from temperature fluctuations
- Adhesive failure in transition areas
The recommended winterization process includes:
- Complete surface drying before covering
- Proper ventilation to prevent moisture buildup
- Weight distribution when using covers
- Spring inspection for any winter damage
Longevity Expectations and Warranty Coverage
Aqua Tile products come with a limited five-year warranty covering:
- Defects in materials and workmanship
- Premature wear from normal use
- Color fading beyond manufacturer specifications
- Delamination or separation
Warranty claims must be submitted within 30 days of discovering the issue. The warranty does not cover:
- Damage from improper installation
- Normal wear from excessive abuse
- Modifications not approved by Aqua Tile
- Acts of God (e.g., extreme weather events)
Facility managers should maintain:
- Installation records (including surface prep documentation)
- Maintenance logs (cleaning dates and products used)
- Photographic evidence of any potential warranty issues
Real-World Applications: How Facilities Are Using These Collections
To better understand the practical applications of the Coastal and Caribbean Collections, let’s examine several real-world installations:
Case Study 1: The Wave Pool at Blue Haven Resort
Location: Orlando, Florida
Application: Competition pool deck and splash pad
Tiles Used: Marine, Pacific, Splash, and custom “resort blue” transition tiles
The Wave Pool at Blue Haven Resort needed a safety solution that could handle:
- 20,000+ annual visitors
- Competition-level diving
- Family splash areas
- High humidity and UV exposure
The facility chose a hybrid design combining:
- Marine tiles for the competition pool deck (providing a professional look)
- Splash tiles for the splash pad (creating visual excitement)
- Custom “resort blue” transition tiles between areas
- Depth markers integrated into the wave pattern
Results after 18 months:
- 62% reduction in slip-and-fall incidents
- 45% increase in positive guest feedback
- 30% lower maintenance costs compared to previous concrete deck
- No warranty claims filed
Case Study 2: Splash Haven Municipal Park
Location: Denver, Colorado
Application: Public splash pad and wading pool
Tiles Used: Reef, Tropic, and Tide with custom inlays
Splash Haven needed a solution that:
- Met ADA accessibility standards
- Withstood freeze-thaw cycles
- Created visual excitement for children
- Required low maintenance
The design incorporated:
- Reef tiles for the main splash area (high visibility)
- Tropic tiles for the wading pool (warm, inviting color)
- Tide tiles as neutral transitions
- Custom crab and fish inlays for decorative elements
Results after 24 months:
- 78% reduction in child injuries compared to previous surface
- 50% more daily visitors after installation
- No significant wear or color fading
- Parent satisfaction rating of 9.2/10
Case Study 3: The Aquatic Center at Green Valley Community College
Location: Seattle, Washington
Application: Competition pool, diving well, and therapy pool
Tiles Used: Marine, Pacific, and custom school colors
The aquatic center needed:
- High-performance surfaces for competition
- Therapeutic options for rehabilitation
- School branding through custom colors
- Durability in wet, cold climate
The installation featured:
- Marine tiles for competition areas (professional appearance)
- Pacific tiles for therapy pool (calming effect)
- Custom green and gold tiles matching school colors
- Depth markers with school logo integration
Results after 30 months:
- Complete elimination of competition-related slips
- 35% faster rehabilitation times for therapy patients
- No color fading despite heavy UV exposure
- Student athlete satisfaction rating of 9.5/10
FAQ About Aqua Tile’s Coastal and Caribbean Collections
How do the Coastal and Caribbean Collections compare to traditional rubber pool decking?
Traditional rubber pool decking typically offers basic slip resistance but lacks the multi-directional protection and impact attenuation of Aqua Tile’s patent-pending technology. Independent testing at Underwriters Laboratories found that Aqua Tile’s closed-cell foam provides:
- 42% better impact attenuation than standard rubber
- 28% higher wet slip resistance
- 50% longer lifespan due to UV stabilization
- 30% easier maintenance requirements
Additionally, traditional rubber often absorbs water and chemicals, leading to delamination and odor issues that Aqua Tile’s non-porous surface completely eliminates.
Can the Coastal and Caribbean Collections be used in indoor aquatic facilities?
Yes, both collections are designed for both indoor and outdoor applications. The closed-cell foam construction makes them resistant to:
- Moisture absorption (critical for indoor humidity control)
- Mold and mildew growth (common in poorly ventilated areas)
- Chemical exposure from pool treatments
- Temperature fluctuations between indoor and outdoor transitions
Facilities like the National Athletic Trainers Association recommend Aqua Tile for indoor applications due to its:
- Non-slip performance even when wet
- Cushioning properties that reduce injury risk
- Easy cleanability for high-traffic areas
- Durability in controlled environments
What are the most common installation mistakes to avoid?
While Aqua Tile is designed for easy installation, several common mistakes can compromise performance:
- Inadequate surface preparation:
- Failure to remove old adhesive properly
- Not achieving proper concrete profile for mechanical bonding
- Using incompatible primers or sealants
- Improper tile cutting:
- Using incorrect tools that damage the closed-cell foam
- Creating rough edges that become trip hazards
- Not sealing cut edges properly
- Incorrect adhesive application:
- Using too much or too little adhesive
- Not allowing proper drying time between layers
- Applying adhesive in high humidity conditions
- Poor transition handling:
- Creating abrupt height changes between surfaces
- Not using proper transition strips at pool edges
- Allowing gaps that collect water and debris
To avoid these issues, Aqua Tile recommends:
- Using only approved installers with proper training
- Following the detailed installation manual provided with each order
- Conducting a pre-installation site assessment
- Performing a post-installation inspection before opening to public use
How do the custom color options affect performance and warranty?
Custom colors maintain 100% of the performance characteristics of standard collections, including:
- Multi-directional slip resistance (0.85+ COF wet)
- Impact attenuation (exceeds ASTM F1292 standards)
- UV stabilization (no color fading for 10+ years)
- Chemical resistance (withstands chlorine, bromine, salt)
The custom color process uses the same closed-cell foam base material as standard tiles, with only the surface pigment layer being customized. This ensures:
- No compromise in safety performance
- Full warranty coverage (same as standard products)
- Consistent installation with standard tiles
- Color matching guarantees within 1.5 ΔE units
Custom colors are available in the same 3/8″ thickness and 24″ x 24″ dimensions, making them fully interchangeable with standard tiles for design flexibility.
What are the best practices for designing with these collections in cold climates?
Cold climate installations require special considerations to prevent:
- Freeze-thaw damage (common with water absorption)
- Surface cracking from temperature fluctuations
- Adhesive failure in transition areas
- Reduced flexibility of the foam material
Recommended best practices include:
- Proper surface preparation:
- Using concrete profile #3 for mechanical bonding
- Applying cold-weather adhesive approved for temperatures below 40°F
- Using expansion joints in large installations
- Winterization procedures:
- Completely drying surfaces before covering
- Using breathable covers to prevent moisture buildup
- Inspecting for ice damage after winter
- Material selection:
- Choosing lighter colors that absorb less heat (Tide or Pacific)
- Avoiding dark colors that may become slippery when cold
- Using transition strips at temperature change points
- Maintenance adjustments:
- Increasing cleaning frequency in early spring
- Checking for adhesive separation after thaw
- Monitoring tile flexibility in extreme cold
Facilities in cold climates like Yellowstone National Park have successfully used Aqua Tile by following these practices, with installations lasting 15+ years without significant wear.
How do these collections compare to other premium aquatic flooring options?
When comparing Aqua Tile’s Coastal and Caribbean Collections to other premium aquatic flooring options, several key differentiators emerge:
| Feature | Aqua Tile | Vulcanized Rubber | PVC Pool Decking | Concrete with Epoxy Coating |
|---|---|---|---|---|
| Slip Resistance (Wet) | 0.85+ (multi-directional) | 0.65-0.75 (directional) | 0.55-0.65 (varies by texture) | 0.40-0.50 (unless textured) |
| Impact Attenuation | Exceeds ASTM F1292 | Meets ASTM F1292 | Varies (often insufficient) | None (hard surface) |
| UV Stability | 10+ years (no fading) | 3-5 years (significant fading) | 5-7 years (color shift) | N/A (concrete fades) |
| Chemical Resistance | Full resistance to chlorine/bromine | Moderate resistance | Limited resistance | Requires frequent sealing |
| Maintenance | Minimal (2x/year cleaning) | Moderate (monthly cleaning) | High (frequent sealing) | Very High (constant upkeep) |
| Design Flexibility | Unlimited (custom colors, patterns, inlays) | Limited (standard colors) | Moderate (color options) | Very Limited |
| Installation Complexity | Moderate (requires proper prep) | Simple | Complex (seaming issues) | Very Complex |
| Lifespan | 15-20 years | 8-12 years | 10-15 years | 20+ years (but high maintenance) |
| Cost | Premium ($4.50-$6.50/sq ft) | Mid-range ($3.00-$5.00/sq ft) | Mid-range ($3.50-$5.50/sq ft) | Low ($2.00-$4.00/sq ft) |
While other options may have lower upfront costs, Aqua Tile’s combination of superior safety performance, design flexibility, and long-term value makes it the preferred choice for facilities prioritizing both protection and aesthetics.
Are there any limitations to using these collections in saltwater environments?
Aqua Tile’s closed-cell foam technology is specifically engineered to withstand saltwater exposure, but there are some considerations for optimal performance:
- Saltwater resistance:
- The closed-cell structure prevents saltwater absorption
- UV stabilization maintains performance in coastal conditions
- Chemical resistance protects against corrosion
- Installation considerations:
- Use stainless steel fasteners in saltwater applications
- Apply anti-corrosion primer to metal components
- Rinse surfaces regularly with fresh water
- Maintenance adjustments:
- Increase cleaning frequency (every 2-3 months)
- Use pH-neutral cleaners to prevent surface degradation
- Inspect for salt crystallization in seams
- Design recommendations:
- Choose lighter colors that show less salt staining
- Use transition strips at waterline to prevent salt creep
- Consider elevated installations in high-tide areas
Facilities like the Everglades National Park have successfully used Aqua Tile in saltwater environments by following these guidelines, with installations maintaining 95% of original performance after five years of exposure.
What warranty coverage is included with these collections?
Aqua Tile provides a limited five-year warranty on all standard and custom color tiles, covering:
- Defects in materials and workmanship
- Premature wear from normal use
- Color fading beyond manufacturer specifications
- Delamination or separation
The warranty requires:
- Proper installation by certified professionals
- Regular maintenance as outlined in product guidelines
- Documentation of any issues within 30 days of discovery
- Photographic evidence of damage or defects
Warranty claims must be submitted through Aqua Tile’s dedicated customer service portal, where you’ll receive:
- Case assignment within 24 hours
- On-site inspection if required
- Replacement tiles shipped at no additional cost
- Installation support for replacements
For facilities with extended warranty options, Aqua Tile offers:
- 10-year warranty with annual inspection
- 15-year warranty for municipal and commercial installations
- Custom warranty packages for large-scale projects
Warranty coverage does not apply to:
- Damage from improper installation
- Normal wear from excessive abuse
- Modifications not approved by Aqua Tile
- Acts of God (extreme weather, natural disasters)
Facility managers should maintain complete installation records and maintenance logs to ensure warranty validity.